Man with Van Becontree Heath Privacy Policy
This Privacy Policy explains how Man with Van Becontree Heath collects, uses, stores, and shares personal data of its customers and prospective customers in the Becontree Heath area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Becontree Heath within the Becontree Heath area, as well as any individuals who contact us to request information, quotations, or support in relation to our man and van and related services.
Who we are and our role
Man with Van Becontree Heath is a service provider offering transport, moving, and related services. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and use about you. This means we determine the purposes and means of processing your personal data.
Types of personal data we collect
We may collect and process different types of personal data, including:
Identity and contact details: name, title, postal address, service addresses for collection and delivery, and any other contact details you choose to provide.
Service and booking details: details about the services you request, inventory or description of items to be moved, property access information, preferred dates and times, and any special instructions relevant to completing the service.
Communication data: information contained in enquiries, quotations, feedback, complaints, or any other communications you send to us by phone, text-based messaging, online forms, or other channels.
Billing and payment information: information relating to payments such as payment method, partial payment details where necessary for processing, and records of payment status. We do not store full card details when payments are processed through third-party providers.
Technical and usage data: basic technical information that may be collected when you visit our website or online profiles, such as IP address, browser type, and pages viewed, to the extent this is made available to us by your device or browser.
Any other information you choose to provide: additional details you voluntarily share in relation to a booking, job, or enquiry.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, text-based messaging, online enquiry, or in person to request information, ask for a quotation, or make a booking.
We may also receive personal data from third parties where you have authorised them to act on your behalf, for example, letting agents, landlords, or relatives arranging a move for you.
Lawful bases for processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Performance of a contract: where processing is necessary to provide you with a quotation, enter into a contract with you, or perform our contract for man and van or related services.
Legitimate interests: where processing is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights. These interests may include managing and improving our services, handling general business administration, preventing fraud, and maintaining security.
Legal obligation: where processing is required for us to comply with applicable laws, such as tax or accounting requirements.
Consent: where we rely on your explicit consent for a specific purpose, such as certain types of marketing communications. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
Purposes for which we use personal data
We may use your personal data for the following purposes:
To respond to your enquiries, provide quotations, and discuss potential services.
To manage bookings, plan routes, complete collections and deliveries, and provide the services you have requested.
To communicate with you about your booking, including confirmations, changes, reminders, and follow-up messages.
To issue invoices, process payments, manage refunds where applicable, and maintain accurate financial records.
To handle complaints, resolve disputes, and provide customer support.
To manage our business operations, including record keeping, analysis of service demand, and service improvement.
To comply with legal and regulatory obligations, including accounting, tax, and record retention requirements.
To protect our rights, property, and safety, and those of our customers and third parties, which may include fraud prevention, security, and the establishment or defence of legal claims.
Data processors and third-party recipients
In order to run our business and provide our services, we may share personal data with selected third parties who act as data processors on our behalf. These may include:
IT and system providers who host or support our booking, communication, or data storage systems.
Payment service providers who process transactions and assist with fraud prevention and chargeback handling.
Professional advisers such as accountants or legal advisers where necessary for legitimate business purposes or legal obligations.
These processors are only permitted to process your personal data according to our instructions, for the purposes specified in a written contract, and must provide appropriate security measures.
We may also need to share personal data with other third parties acting as independent controllers in certain situations, such as authorities, regulators, or law enforcement agencies where required by law, or where disclosure is necessary for the prevention or detection of crime.
Data retention and storage
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to meet our legal and regulatory obligations. The specific retention period will vary depending on the type of data and the context of our interactions with you.
In general, we keep core booking and transaction records for a period required under tax and accounting laws. Communications relating to bookings and enquiries may be retained for a reasonable period to manage any follow-up, handle complaints, and maintain our service records.
When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
International data transfers
Where we use third-party service providers or systems that store or process data outside the United Kingdom, we will take steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy regulations or appropriate contractual safeguards.
Security of your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures may include access controls, secure storage practices, and restrictions on how personal data can be handled by those working with us.
Despite these precautions, no data transmission or storage system can be guaranteed to be fully secure. You should also take care to protect the information you share with us, for example by not including unnecessary sensitive information in communications.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you can request information about whether we hold your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction of processing: you can ask us to restrict how we use your personal data in particular situations.
Right to object: you can object to processing based on our legitimate interests and to direct marketing at any time.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another controller where technically feasible.
These rights are subject to certain limitations and exemptions. If you make a request, we may need to verify your identity before responding.
Marketing communications
We may from time to time contact you with information about our services that we think may be of interest to you, in accordance with applicable direct marketing rules. You can ask us to stop sending marketing messages at any time by following any unsubscribe instructions provided or by contacting us using the details we make available to you.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.
