Man with Van Becontree Heath Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Becontree Heath provides transport, removal and related services within the United Kingdom. By making a booking, you agree that these Terms and Conditions will apply to any services we carry out for you.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business that makes the booking and is responsible for payment.
We, us, our means Man with Van Becontree Heath, providing removal and transport services within our operating area.
Services means any man and van, transport, loading, unloading, removal, delivery, or related service we agree to provide.
Goods means the items, belongings, furniture, equipment or materials that you ask us to move or handle.
Booking means a confirmed request for our services for a particular date, time and location, whether made by phone, online form or in writing.
2. Scope of Services
We provide man and van and small removal services, including collection, loading, transport, unloading and delivery of Goods. The precise scope of each job will be agreed at the time of booking, based on the information you provide about your property access, the quantity and type of Goods, and your required collection and delivery locations.
Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex structures, specialist installation works, or any activity that requires formal trade qualifications, unless expressly agreed in advance in writing. Any additional work requested on the day may be carried out at our discretion and may incur additional charges.
3. Booking Process
You may request a quotation by providing details of your move, including locations, access arrangements, approximate volume or list of Goods, and any special requirements. Quotations are based on the information you supply and may be revised if that information is incomplete or inaccurate.
A booking is only confirmed when we have accepted your request, provided a price or hourly rate, and you have indicated your agreement. We may also require a deposit to secure your booking. By confirming a booking, you warrant that you have the authority of the owner of the Goods or are the owner yourself, and that you accept these Terms and Conditions on their behalf as well as your own.
You are responsible for ensuring that the booking details are accurate, including dates, times, addresses, and any access limitations such as parking restrictions, narrow roads, stairs only, or limited lift access.
4. Pricing and Estimates
Prices may be quoted as a fixed fee for an agreed scope of work and timeframe, or as an hourly rate with a minimum charge period. Any quotation is based on the information you provide and on normal access conditions. We reserve the right to adjust the price if:
The volume or weight of Goods is greater than described.
Access is significantly more difficult than advised, such as long walks between vehicle and property, restricted parking, or additional floors or stairs.
The move involves unexpected waiting time caused by you or circumstances under your control.
Additional services are requested or required that were not included in the original quotation.
All prices are given in pounds sterling. Any applicable taxes or charges will be identified at the time of quotation where possible.
5. Payments
Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move. We may require part or full payment in advance, especially for larger or longer-distance moves.
Accepted payment methods will be advised at the time of booking. You agree to ensure that payment is made in full without deduction, counterclaim or set-off.
If payment is not made when due, we reserve the right to:
Charge reasonable late payment interest and administration costs.
Retain Goods in our possession until payment is received in full.
Refuse to undertake further services for you until all outstanding amounts are settled.
6. Cancellations and Amendments
You may cancel or amend your booking, subject to the following terms.
If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
If you cancel within 72 hours of the scheduled start time, we reserve the right to retain part or all of any deposit paid and charge a cancellation fee reflecting the time reserved for your job and any costs incurred.
If you significantly change the details of your move, including date, time, addresses or volume of Goods, we may need to revise the quotation and may treat this as a new booking. We will advise you if the price changes and you will have the option to accept the revised price or cancel, subject to any applicable cancellation charges.
We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or other operational issues. In such cases, we will offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses you may incur as a result.
7. Your Responsibilities
You agree to:
Provide accurate information about the Goods, locations, access, and any special handling requirements.
Ensure that Goods are properly packed, protected and ready for transport, unless we have agreed to provide packing services.
Arrange suitable parking and any permits required at both collection and delivery addresses.
Ensure that someone responsible is present at both collection and delivery to provide access, give instructions and sign any relevant documentation.
Comply with all relevant laws and regulations, including those relating to waste, hazardous materials and prohibited items.
You must not ask our staff to move or handle items that are illegal, hazardous, explosive, highly flammable, perishable, alive, or otherwise unsuitable for transport in a standard removal vehicle.
8. Access and Parking
You are responsible for ensuring that our vehicle can safely and legally park as close as reasonably possible to the property entrance at both collection and delivery points. You must inform us at the time of booking of any known restrictions such as loading bans, controlled parking zones, height limits, or narrow streets.
Any parking charges, fines or penalties incurred due to insufficient information or failure to arrange appropriate parking may be charged to you. Where access is difficult, requires extra walking distances, use of additional staff, or extra time, additional charges may apply.
9. Loading, Transport and Delivery
We will take reasonable care in loading, securing and transporting your Goods. We reserve the right to decide how Goods are loaded and arranged in the vehicle to maintain safety and stability.
You must ensure that all fragile or high value items are clearly identified to us before loading. If we are not made aware of such items, our liability may be limited as set out in these Terms and Conditions.
Delivery will take place at the address you provide. If no one is present to receive the Goods at the scheduled time, we may at our discretion:
Return the Goods to our base or another safe location and arrange redelivery at an additional charge, or
Leave the Goods at the address in a safe place if you have instructed us to do so, in which case our liability for those Goods will end at the point they are left.
10. Waste and Environmental Regulations
We operate in compliance with UK waste and environmental regulations. You must not present any Goods for transport that are classed as controlled or hazardous waste unless agreed with us in advance and arranged in accordance with applicable law.
We are not a household waste collection service. Where disposal of unwanted items is requested, this will only be carried out if lawful and practical, and may incur additional charges. Items for disposal must be clearly separated from items to be moved.
We reserve the right to refuse to carry or dispose of any item that we believe may breach waste regulations, pose a risk to health and safety, or damage our vehicles or equipment.
11. Exclusions of Goods
We do not accept responsibility for, and may refuse to transport, the following types of items unless explicitly agreed in writing:
Cash, jewellery, watches, precious metals or stones, or other high value personal items.
Important documents such as passports, legal papers, financial records or deeds.
Perishable goods, live plants, animals or other living creatures.
Hazardous materials including but not limited to gas cylinders, fuel, chemicals, paints, solvents, explosives or firearms.
If such items are included in your Goods without our knowledge, they will be moved entirely at your risk and we will not be liable for any loss, damage or consequences arising from their transport.
12. Liability and Limitations
We will exercise reasonable skill and care in providing our services. Our liability for loss of or damage to Goods is limited to direct physical loss or damage caused by our proven negligence or breach of contract.
We will not be liable for:
Loss or damage that occurs when Goods have not been properly packed or protected by you.
Damage to items that are inherently fragile, have a pre-existing defect, or are not suitable for regular transport.
Loss of data, digital content, or consequential losses such as loss of profit, loss of use, or any indirect or economic loss.
Any loss or damage resulting from circumstances beyond our reasonable control, such as weather conditions, road closures, accidents caused by third parties, or acts of third parties not under our direct control.
If we are found liable for loss of or damage to Goods, our liability will, to the maximum extent permitted by law, be limited to a reasonable estimate of the replacement or repair cost of the affected Goods, subject to any overall cap that may be notified to you at the time of booking.
13. Claims and Complaints
You must inspect your Goods as soon as reasonably possible after delivery. Any visible loss or damage should be reported to us at the time of delivery where practicable. Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the service.
Your notification should include a clear description of the issue, supporting details and any available evidence such as photographs. We will investigate any complaint in good faith and aim to respond within a reasonable period. Failure to notify us within the specified time may affect our ability to investigate and may limit or extinguish any liability we may have.
14. Insurance
We maintain appropriate insurance cover for our operations in line with industry practice. Our insurance may not cover all categories of Goods or all possible values. If you require additional protection or full replacement cover for high value items, it is your responsibility to arrange your own insurance.
Any insurance cover we provide is subject to the terms, conditions and exclusions of the relevant policy. Our liability will not exceed any applicable policy limits.
15. Health and Safety
We are committed to maintaining safe working practices. Our staff may refuse to carry out any task that they believe presents an unacceptable risk to health and safety, including lifting items that are excessively heavy, unstable, or awkward without adequate equipment or assistance.
You agree to ensure that both collection and delivery premises are reasonably safe and accessible, and that any known hazards are made clear to us in advance. We are not responsible for accidents or injuries caused by unsafe premises under your control which we could not reasonably have anticipated or avoided.
16. Data Protection and Privacy
We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments and handling any queries or complaints. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to deliver our services, comply with the law, or with your consent.
17. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force on the date you confirm your booking. You are advised to review these terms periodically if you use our services on a regular basis.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us regarding the services and supersede any prior discussions, correspondence or understandings.
By making a booking with Man with Van Becontree Heath, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
